I have to laugh at the furniture descriptions from the 100 lb catalogs … it’s like reading from the J. Peterman Catalog (Seinfeld). If you filled a strip mall location with the same product and style….would they have the same interest? And sure, sometimes they change some of the details, but often. I PRAY it holds up! We do have three winners of the contest and two of them have come forward to collect their prize, but I haven’t heard from the third one. I’ve gotten some nays on the sheets too. And that just plain sucks. And that’s the thing that RH understands better than almost everyone else!ReplyCancel, Thanks for this revealing and entertaining post. Anyways, between his speeches he needed to use the restroom and forgot to disengage the mic. It was funny as hell and the entire auditorium burst into laughter. And thereby hurts our industry and especially legitimate high-end vendors who are producing a quality product. Retail environments. Everyone LOVES it! Make an offer today! I am also pro a vast number of other retailers and wholesalers…like Prada, Gucci, Bally, the brands of the William Sonoma family, Armani home, Ralph Lauren Home, Modern History, Dwell, Four Hands, VanThiel, Lilian August and countless more that ALL manufacture around the globe…including the fact that each and everyone of these listed manufacture goods in China and the balance of Asia…and provide a “premium” product to the market. They look more like the lobby of a very stylish, trendy hotel.ReplyCancel. But great that you connected with my peeps. You’re the best.ReplyCancel. I’m not a designer so I don’t purchase home furnishings all that often; when I do, I look for American manufacturers, large (Lee Industries) or small (cheers for Julie Neil’s beautiful lighting made here in New Orleans), or antiques at auction. Yes, I’m sure. Maybe those of us who have graduated from there aren’t snobs, but just plain ol’ smart. The exercise was to show an approximate price-point for the same or similar products coming out of China. Unfortunately, our website is currently unavailable in your area. I stopped buying or even referencing potential buys to my clients. I mean, everyone knows (or should) that it’s cheap Asian crap. It’s the shipping cost that are crazy. On a good note though, half the cushions sent were Perennials rather than the cheaper Sunbrella one’s I ordered!ReplyCancel, Yes, they are using Perennials now which is a good product. I guess I have to admit to you that I am one of the suckers who have fallen into the trap of infatuation! I explained that might make sense if it were actually rattan. or the amazing deal at Restoration Hardware of $1,282.00 deeply discounted off of the retail price of $1,895.00. More people need to be aware of this type on nonsense.ReplyCancel. I was told it was the nature of rattan. Thanks; shopping name brands doesn’t always mean it’s good quality.ReplyCancel, A lot of the issue with RH furniture, particularly the seating, is the scale. And the ostentatious “Galleries.” I didn’t even know about them until I was sent a video of the Greenwich Gallery. My aim with this blog is to educate, entertain and open up a dialog for the greater good of all. If they stayed where they should be, on a Pottery Barn level, there would be no issue. I have to agree with Emma on this, I’ve seen this happen on the fashion end as well. They don’t expect it to be. As we progressed through the 4 levels of mostly dark & gray depressing room set ups we FELT a creepy sort of gloom come over us. A very sad day was when Kohler purchased McGuire Furniture. Bring all returns to the store I had a hard time understanding their pricing. Like there was some type of revenge being served. I, too, recycled the catalog without even looking at it. Either that, or the stuff from RH (and a lot of other name brand places here in the US) is just so obviously total shyte to the discerning eye… . We found the Comfortable Couch Company in North Carolina. Masters of Smoke and Mirrors do Mesmerize and Enchant but When the Smoke Lifts they Greatly Deceive. Not even particle board but a dense cardboardy looking substance. Great job!ReplyCancel, This is great information. We as a society need to stop dictating peoples worth and what they do. RH did a brilliant job marketing themselves, but they are not unique.ReplyCancel. my upholster showed me a stripped RH dining chair he was having difficulty recovering the wood frame was split joints coming apart the fabric was holding it together I guess destroying millions of trees to produce those catalogs worked to brainwash people into thinking that style is actually fresh and on trend. Due to a class action suit I received a letter saying I could have credit up to $10,000 at RH as 1/3 off of any purchase and it expired in March. How do you update the rolexex?ReplyCancel. keep on spreading the truth.ReplyCancel, It looks like a lovely shop. If you don’t like his practices, don’t buy or patronize the store. But it’s very rare in placing thousands of orders over the years.ReplyCancel, Laurel, thank you for confirming what I have now discovered to be true of RH. ReplyCancel, I do agree with you Laurel about Ralph. What RH does better than anyone else is marketing. Go to the Comfortable Couch Company. I bought an enormou, leather, IMG backed chair to go with the new couch. Anyone have a source for either of these products?ReplyCancel. If you don’t want to support corporate consumerism, perhaps take a peek at your household items and closets before throwing stones.ReplyCancel. The Cloud prides itself on its customization options. I went from working with real high end and custom furniture to RH. Tears!! I found many sources on the internet that carry either the exact products sold by RH or at least close enough that RH could make some adaptations to make it their “own.”. Do we live in a Nazi society now where we dictate what people do or how they make their money? hmmmm… ReplyCancel, Thank you this article. As Americans we are too caught up in everyone’s business, mind your own, you have free will, use it! I’m curious. Also some of their items are completely impractical. It’s usually about half the price that RH is selling it for. I will say he is a very hard worker and knows his shit. stolen? To be fair, the majority of my clientele is not super-high-end. OMG!! Thought I was becoming very “old fashioned” in my taste. Find many great new & used options and get the best deals for restoration hardware leather sofa at the … That was the last time I shopped there.ReplyCancel, A year? I always try the seating possibilities and feel like Goldielocks trying to find something comfortable. I personally found RH goods online at wholesale price about a year ago and I came to that same conclusion, I was furious. Great post Laurel! Resto’s images are better however. Their kids section made my blood boil; the $3000 leather sofa for your kid made me murmur “Comes the revolution…”. I have high hopes that they can turn some of this around. Love your blog!ReplyCancel, Hey, a 10k credit ain’t no slouch. And that’s IF they honor their website prices or minimums, which few do. The simple truth is ______ you fill in the blank. I wait in earnest to see how much RH will assume as it’s ‘original concept’ — the reality is more about burning through consumer interests until the next new thing comes along. These all sell for from $6-13 a piece. I figure if people don’t like what I have to say, then they don’t have to read it! But I’d prefer it if you’d save the political rant for your own blog. Not ideal, but you can pretty much always recycle it to a young relative with their first apartment or donate it.ReplyCancel, I’m sure, but at least it’s cheap crap!ReplyCancel, The furniture is so BIG TOO! restoration hardware sofa. The photography is stunning as it should be. Having actually been in France with Rudi to purchase and load up the truly vintage French barrels ( which were then deconstructed into staves) I bore more than one bruise from that labor of love. and I have fond memories of going in on occasion or just walking past. Yes, it was a nice store and the furniture was reasonably priced for what it is. Some casegoods may be quality, but not the ones with backs. Oh, it was so, so pretty and I was immensely proud of it! The title is meant to entice people to open up the post. I have a lot more to say on these topics.ReplyCancel, I have a dear friend who said to me years ago… “Oh, stop making sense!”, Loved your article! PaulaReplyCancel. Not sure.ReplyCancel, I could not agree more. So I couldn’t agree with you more! It’s quite commonplace in the furniture industry. Well, E… That is precisely a key point. Not special. Can we really blame RH? Secondly, even using my U.S.A. address for another item and regardless that the Canadian $ was at pare; cost of the item itself would have been at least double in price so needless to say I did not order it either. I am sure they are knocking them off. I lost thousands of dollars a few years ago due to unscrupulous vendor who made custom furniture for my clients using that vile stuff. Here but the quality of their stores the heap amazing deal at Restoration Hardware: second! Wire only defense, much of what things cost year the price that RH also and... 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